Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

I had such stress but they eased all of that and dea...

I had such stress but they eased all of that and dealt with my creditors. I’m now two payments away from being debt free and it feels amazing. Reviewed on: 6th May 2026

Very Knowledgeable and Supportive Service

I found Step Change to be knowledgable and supportive. They clearly knew the kinds of circumstances I was facing familiar and were able to suggest appropriate strategies for me. Reviewed on: 6th May 2026

Clear, professional debt advice

The online assessment tool was very easy to use, and the follow-up advice was tailored specifically to my situation. They helped me set up a Debt Management Plan that actually works for my income. The process was straightforward, and the communication throughout has been excellent. Reviewed on: 6th May 2026

£40k of unsecured debts.

I was in a really bad place financially and Step Change were fantastic from day 1. They are fully supportive and non-judgemental. Would recommenend to anyone who has debt worries. Reviewed on: 6th May 2026

If it hadn't been for the help and advice given to m...

If it hadn't been for the help and advice given to me by step change I don't know what I would have done Reviewed on: 6th May 2026

Was in debt for so long

Was in debt for so long every month falling more and more behind, after a week of finding out about stepchage my financial issues were lifted and is now manageable Reviewed on: 6th May 2026

A place that genuinely help stabilise lives

StepChange have genuinely helped me through some of the hardest periods of my life. Debt can impact every part of a person’s wellbeing mentally, emotionally and physically and sometimes people end up struggling because of trauma, life circumstances, neurodivergence, unexpected hardship or simply trying to survive. What has always stood out to me is the kindness and humanity of the staff. Every person I’ve spoken to over the years has treated me with patience, respect and care. I’ve never felt judged, rushed or looked down on, and that makes a huge difference when you’re already overwhelmed. There have occasionally been small administrative issues or moments of confusion, but overall the support has been invaluable and has genuinely reduced a huge amount of stress from my life. They make difficult situations feel more manageable and help people feel less alone while dealing with debt. I would absolutely recommend StepChange to anyone struggling financially. Services like this genuinely help save and stabilise lives. Reviewed on: 6th May 2026

Peace of mind

We have cleared our debt and Step change helped us all the way with advice and changing our payments to fit our budget. Also the staff are really friendly and helpful. Reviewed on: 6th May 2026

They are very helpful they take the stress away

They are very helpful they take the stress away Reviewed on: 6th May 2026

They were thorough, caring, explained everything well.

They were thorough, caring, explained everything well, and negotiated a very good deal with all my creditors and came up with a realistic repayment plan which has enabled me to have enough money to live on while repaying my debts Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Money Wellness 4.89 from 6184 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub