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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

In a hell of a mess financially, contacted Stepchang...

In a hell of a mess financially, contacted Stepchange , excellent service and support, sorted out my mess and continue to help me , highly recommend Reviewed on: 6th May 2026

They have been very helpful the time I needed them .

They have been very helpful the time I needed them . Reviewed on: 6th May 2026

Could not cope then step change helped the pressure...

Could not cope then step change helped the pressure taken away thanks Reviewed on: 6th May 2026

Very professional and caring and always available to...

Very professional and caring and always available to help Reviewed on: 6th May 2026

very helpful.

very helpful. customer service is great it does what it says, haven't had no problems dealing with these. And I'm still with them. Reviewed on: 6th May 2026

Thank you Step Change!

My wife and I are free-lancers and we used to use credit cards and overdrafts. After running up a huge debt and paying masses of interest, we tried to re mortgage but were denied as we couldn't afford the repayments. It was a very scary and stressful time. We turned to Step Change who were incredible. They were very supportive, helpful and positive. After nearly 10 years on our Debt Plan we are only a few months away from clearing many thousands of pounds worth of debt. Thank you so much! Reviewed on: 6th May 2026

Good service time to time statement received

Good service time to time statement received Reviewed on: 6th May 2026

I was severely in debt and Stepchange changed my life.

I was severely in debt and Stepchange changed my life. Reviewed on: 6th May 2026

I could not have done this alone.

I could not have done this alone. Step change has helped me get my life and financial stability back on track. No judgement, just great support. My home life is in a good place along with my mental health. They have provided a clear affordable plan and maintain contact with me each month, but are there any time I need help. Great team. I truly appreciate their support. Reviewed on: 6th May 2026

Easy and stress free

Such a great way to ease money worries and sort debt in a calm and understandable way. Reviewed on: 6th May 2026

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