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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Was in a lot of debt and spoke to the friendly profe...

Was in a lot of debt and spoke to the friendly professional adviser and she help me through everything made it really easy very happy with the service Reviewed on: 6th May 2026

Absolutely brilliant service, compassionate and unde...

Absolutely brilliant service, compassionate and understanding advice and help through very difficult times during and after the COVID financial meltdown. Reviewed on: 6th May 2026

Step Change took me from Darkness to light and hope....

I came to Step Change as I had money debt problems that caused me to have suicidal thoughts as I was in a real dark place, since I contacted Step Change they were very kind caring and supportive, taking me into a lighter atmosphere sigh hope that there was a way out of my situation. Reviewed on: 6th May 2026

Help is at hand

When I first contacted Step Change I was feeling overwhelmed and extremely anxious. They talked through all of my options and offered reassurance. Step Change were great in helping to work out a budget and an affordable repayment plan. Reviewed on: 6th May 2026

Very helpful and knowledgeable.

Very helpful and knowledgeable. Approachable on phone and on emails. Easily to speak with them. Highly recommendable as didn’t regret turning to them. They easily makes everything smooth. Excelente! Reviewed on: 6th May 2026

Helpful & Understanding!

Stepchange have been very helpful, are understanding of your personal circumstances and work with you on your budget to suit you. There is no pressure with Stepchange just very useful, helpful advice and very supportive no matter how long it takes. Thank you StepChange. Reviewed on: 6th May 2026

Feels like a weight is taken off your shoulders, e...

Feels like a weight is taken off your shoulders, excellent non-judgemental advice and assistance. Reviewed on: 6th May 2026

StepChange has took all the stress away and sleeples...

StepChange has took all the stress away and sleepless nights due to worrying over debt Reviewed on: 6th May 2026

We found step change very helpful.

We found step change very helpful. This gave us comfort that our debts are now being paid in one payment rather than lots of small bills. Reviewed on: 6th May 2026

Step change made it easy to talk about my debt and a...

Step change made it easy to talk about my debt and affordable monthly payments means it is less of a worry Reviewed on: 6th May 2026

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