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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

StepChange help just when you need it

Following a scam whereby I thought I was lending a large sum of money to charity I found myself owing money to banks and credit card companies. At age 81 I had never been in debt before and found the situation very stressful. Stepchange has been very professional in helping me determine the monthly repayment amount and in liaising with my creditors. StC have been very kind and have never made me feel bad about my debt. I do not know how I could have managed without them. I am now debt free! Reviewed on: 6th May 2026

They have helped me immensely with my debt.

They have helped me immensely with my debt. Been with them for about 5 years chipping away at it. They are patient and understanding. Explain all the things what you can do. Helped with decisions but left decisions down to yourself. Reviewed on: 6th May 2026

I was living hand to mouth and was so depressed s...

I was living hand to mouth and was so depressed stepchange changed my life. I have a totally different mindset now and manage my money much better. I would say to anyone reach out to stepchange there no shame in asking for help. It has been a game changing for me. Reviewed on: 6th May 2026

Getting back on track

When I first turned to Stepchange I was talked through the process and everything was explained and gave me piece of mind to get my finances back on track highly recommended Reviewed on: 6th May 2026

After losing my job and being economically inactive...

After losing my job and being economically inactive for twelve months. I made contact with Stepchange to find help. And the help was sourced by kind people. I now got my confidence back now, and my first direct debit will be coming out in June. Reviewed on: 6th May 2026

I have been appointed custop the Change fo...

I have been appointed customer of step the Change for a long time and they are of the best I am very happy with they good service. Reviewed on: 6th May 2026

I was getting desperate when I contacted Stepchange...

I was getting desperate when I contacted Stepchange but with their advise and endless patience I was soon set up in a programme of monthly payments that I could manage and gradually see my debt reduce Reviewed on: 6th May 2026

I was in debt step change help me turn my...

I was in debt step change help me turn my life round Reviewed on: 6th May 2026

In trouble, StepChange throw you a ladder!!

From a twisted up mess of debt when I lost my job and my pride always been stubbornly independent but now I needed help and I found Step Change who literally took the heavy burden of fear off of my back and saved my life with their friendly non judgmental assistance. It’s a big scary place to be in at the low point but turn to Step Change and turn your life around with their help! Reviewed on: 6th May 2026

Friendly efficient service with no judgement I was e...

Friendly efficient service with no judgement I was embarrassed about the situation I had got myself in and everyone I spoke was friendly and helpful a lot was do online so this helped a lot as well Reviewed on: 6th May 2026

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