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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I turned to Stepchange from another Debt Ma...

I turned to Stepchange as I waa with another Debt Management company who were charging me £50 pr month for their administration cost.. Since being with Stepchange since 2009, they have helped me tremendously guiding me and helped me in facing my debt in a honest way.. I now have just over£1,000 from a £30,000 debt and was advised I will be debt free by the end of 2026. Reviewed on: 6th May 2026

I cannot recommend Stepchange enough!

Stepchange have been amazing from the very beginning, from talking me through my options to arranging my debt management plan. Every advisor I have dealt with has been friendly and approachable. Reviewed on: 6th May 2026

We got into debt when my business was struggling ste...

We got into debt when my business was struggling step change sorted everything out from start to finish and now we are debt free Reviewed on: 6th May 2026

Peace of mind

Tbh these people have given me peace of mind. Through illness I have not been able to hold a job down. I approached Stepchsnge to help me sort things out that were really not in my control anymore Reviewed on: 6th May 2026

very helpful in a stressful time

very helpful in a stressful time Reviewed on: 6th May 2026

They really changed our lives clearing all our debts...

They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026

Peace of mind knowing payments are being paid to my...

Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026

Good Staff

Just friendly staff. Always there to help and give good advice Reviewed on: 6th May 2026

Stepchange actually turned my life around,they deal...

Stepchange actually turned my life around,they deal with all of your creditors and work out a payment plan that's perfect for you and there is no charge for doing it!! Reviewed on: 6th May 2026

I was, i felt in a real dire situation contacted ste...

I was, i felt in a real dire situation contacted step change and they took all my stress away negotiated with my creditors and arranged an affordable repayment plan also a good settlement figure. Reviewed on: 6th May 2026

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