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StepChange: Debt advice reviews

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4.95
Based on 14,716 reviews, last reviewed 24th Mar 2026
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026
PeterEducation's avatar
PeterEducation

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14716)

Weight off my shoulders didn't know what to do an st...

5
Weight off my shoulders didn't know what to do an stepchange were brilliant Reviewed on: 23rd May 2025
Thomas dunne 's avatar
Thomas dunne

Amazing Support

5
Amazing supportive staff, never failed to help me in any situation Reviewed on: 23rd May 2025
Happy Customer's avatar
Happy Customer

Dealt with my query and DMP with compassion and empa...

5
Dealt with my query and DMP with compassion and empathy. Always go the extra mile to support and assist, taking into account my support needs Reviewed on: 23rd May 2025
James F's avatar
James F

Brilliant company to work with.

5
Brilliant company to work with. Helped find a solution and adapt when circumstances changed and never any judgement or criticism. Never feel worried to contact them or talk if needed. Reviewed on: 23rd May 2025
Cm's avatar
Cm

Great staff.

5
Great staff. Always helpful and knowledgeable and very friendly Reviewed on: 23rd May 2025
Kathryn M's avatar
Kathryn M

Debt spiraling and too proud to ask for help.

5
I was overwhelmed with my debts and had no where to go. I had kept secret the size of the problem from all around me including my wife. StepChange helped me to get back on track with managing my debts as well as providing some real cost effective ways of cutting back so that I can focus all my money in the right places to pay off my debt. Still a long way to go but I am on the right path. Reviewed on: 23rd May 2025
Mathew's avatar
Mathew

From the very first call to StepChange, I found I wa...

5
From the very first call to StepChange, I found I was finally able to breathe again. The overwhelming sense of embarrassment and despair was quickly removed and I began to feel I had a future again. Reviewed on: 23rd May 2025
Krystyna B's avatar
Krystyna B

Stepchange were life savers...

5
Step change were literally a life saving experience for me. I was too scared to answer the phone or open mail till I started dealing with them. At every step they were reassuring, realistic and through. Reviewed on: 23rd May 2025
Rich 's avatar
Rich

Stepchange have helped sorting my debts into one aff...

5
Stepchange have helped sorting my debts into one affordable payment. This has had a positive effect on my mental health. Reviewed on: 23rd May 2025
Jason Blenkiron's avatar
Jason Blenkiron

Stepchange is literally saving lives.

5
Stepchange is literally saving lives. When there is no one you can turn to for financial help Stepchange is always there they have taken me from sleepless restless stressful times to managing my life again. The advice and help they provide is unparalleled. If you are in debt and need help and advice do not hesitate to contact Stepchange the sooner you do it the sooner you will be controlling your finances. Do not ignore your debts that the worst thing you can do but face them head on Stepchange will be there to help you so don’t be afraid to ask for help. I can’t put into words how Stepchange have helped me over the years. Reviewed on: 23rd May 2025
Najmun's avatar
Najmun

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