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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,829 reviews, last reviewed 20th May 2026
101650% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026
Broja's avatar
Broja

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16829)

Stepchange helped me with a DMP i am now paying a qu...

5
Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025
John M's avatar
John M

Sceptical at first but this service is essential in...

5
Sceptical at first but this service is essential in todays climate Reviewed on: 24th May 2025
PV's avatar
PV

Step change have given us peace of mind over our fin...

5
Step change have given us peace of mind over our finances, and have kept us informed at all times . Reviewed on: 24th May 2025
Charles F's avatar
Charles F

Got myself in a rut and step change helped me sort t...

5
Got myself in a rut and step change helped me sort thing out Reviewed on: 24th May 2025
kerrymumford561@btinternet.com's avatar
[email protected]

A LIGHT AT THE END OF A VERY LONG STRESSFUL TUNNEL .

5
Was very frightened and ashamed after becoming into a lot of debt did not know where to turn or do. Was advised to contact Step change. I was treated with great respect and welcome with them. They quided me in the right direction and helped me get my confidence back again. I have a lot to thank them for. I am near the end of my debt now and over the years they have keep me right I cannot thank them enough.. its so good to feel I have paid off most of all I owed with your help. THANK YOU. Reviewed on: 24th May 2025
Muriel S's avatar
Muriel S

I have been with StepChange for many years now helpi...

5
I have been with StepChange for many years now helping me with my debt and it has made my life less stressful Reviewed on: 24th May 2025
Micky Kipling's avatar
Micky Kipling

Easy to set up ,great advice.

5
Easy to set up ,great advice. None judgmental about the situation I was in. Would recommend anyone in the same situation to get in touch. Felt like a wight off my shoulders once I started to talk to someone about everything. Reviewed on: 24th May 2025
Carol H's avatar
Carol H

Best people to help you with debts

5
Best people to help you with debts Reviewed on: 24th May 2025
Jon T's avatar
Jon T

My call was answered quickly, the customer service p...

5
My call was answered quickly, the customer service person was attentive, and empathetic.i was offered choices and help when I was in despair. It took my pressure off and I put in place a plan that has given me peace and one I can manage and am committed to. Reviewed on: 24th May 2025
Ireen M's avatar
Ireen M

I can now sleep at nights.

5
I have suffered from depression since being diagnosed with PTSD in 1989. Life finally got on top of me, and my general health started to deteriorate as well, when I found I couldn't cope with my financial situation - I was out of work through illness and couldn't find another job because of my age, nearly 70. I was juggling credit cards just to pay the rent, let alone other expenses. I couldn't sleep, and if I did, I awoke in the early hours in a panic. I turned to Stepchange after seeing it recommended on the Martin Lewis website. They have taken control of my debts (made interest free), and I now pay a manageable sum monthly to my creditors. It's a relatively simple process. Simply produce a budget and they do the rest by dealing with the banks. I can now sleep at nights. Reviewed on: 24th May 2025
M N's avatar
M N

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