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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Credit card trouble.

I was struggling with credit card debts until I was told about Stepchange. I am now managing my finances much better thanks to the charity Reviewed on: 24th May 2025

Pain free

The whole process was pain free and simple Reviewed on: 24th May 2025

Chasing Away The Debt Monster

Following my partner being struck down by a serious illness, from which she is still recovering, we ended up on State benefits and were no longer able to service our credit card debts. We struggled on for a year but, because of the compound interest applied to the debts, we were eventually in the position where the banks took more than half our monthly income and we were in a really bad financial position. That is when we approached SteChange. They helped us to set a realistic pay-back target (very modest) and dealt with all the admin. on our behalf. We are still some way from being clear of debt but the frightening interest charges have ceased, we have enough to pay for rent, food and utiltiies. Most importanly of all - they have removed the fear in which we were living. We can now see a way out. My partner's illness is still a major challenge but at least one massive weight has been lifted from us. Reviewed on: 24th May 2025

Very helpful and good service and good advicer

Very helpful and good service and good advicer Reviewed on: 24th May 2025

I'm in control now.

I went to Step Change when I struggled to keep up repayments after my divorce. I'm on a debt management plan now and I'm paying things off it's going to take a while but I'll get there Reviewed on: 24th May 2025

Our debts were getting on top of us, phone calls and...

Our debts were getting on top of us, phone calls and demand letters were depressing us. One phone call to Step Change put us on the road to recovery. Very, very helpful, understanding compassionate advisors Reviewed on: 24th May 2025

Best Thing I Could Ever Have Done

Brilliant advice from initial consultation, no judging just pure help & understanding. Contacted all my debt companies themselves, sorted out one easy payment I could afford, regular reviews & help throughout my plan & only got 4 months left & will be debt free. Just give them a call believe me you will feel so much better & your worries will start to go away. Reviewed on: 24th May 2025

No stress just went after you sorting out my money p...

No stress just went after you sorting out my money problems then my life was a lot better Reviewed on: 24th May 2025

Real Relief

Everything has been excellent from the start. The process was easy, the team was helpful and supportive, and nothing changed since then - consistently reliable and professional service. Reviewed on: 24th May 2025

Stepchange helped me with a DMP i am now paying a qu...

Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025

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