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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Step change changed my life I was hiding away from m...

Step change changed my life I was hiding away from my debts as I have dyscalculia my sister told me about sc & they were absolutely amazing so calm & patient took a massive weight off my shoulders. Reviewed on: 6th May 2026

Very friendly and helpful.

Very friendly and helpful. Would highly recommend Reviewed on: 6th May 2026

Fantastic service

Fantastic service when I didn't think anyone was bothered from the first call all the way through. Brilliant Reviewed on: 6th May 2026

Accurate and professional advice

Accurate and professional advice Reviewed on: 6th May 2026

Reviewing

Always very professional and always very helpfu Reviewed on: 6th May 2026

Life saving step

Sadly I've used step change twice and am with them now. I say sadly in terms of being in debt but not because of step change themselves. If your facing sleepless nights and worried about your ever increasing debt then do not hesitate to contact Step Change. The service is actually life saving as I considered some dark options before contacting them. I now have a monthly payment and more importantly, an end date for my debts. They go through all your income and expenditure with you and come to a set amount to be paid. The constant chasing by creditors has stopped and that's a huge relief. Without their help you will just be going round in circles. Best step you can take is to contact them. Reviewed on: 6th May 2026

Fantastic charity - so helpful and stress relieving

Stepchange were able to make an extremely stressful and upsetting situation significantly more manageable. We had got into a position where were were no longer able to manage our debt and were struggling to see a way out. Stepchange managed the whole process with kindness and no judgement. They spoke to our creditors on our behalf and (aside from a couple of nasty ones) they have all been extremely open to the new payment plan. I honestly don't know what we would have done if we hadn't gone to StepChange. Reviewed on: 6th May 2026

Always very helpful, except recently when I queried...

Always very helpful, except recently when I queried one account and was told to contact the company myself? Not good for me when it makes my anxiety worse Reviewed on: 6th May 2026

Made a very difficult time an awful lot easier.

Made a very difficult time an awful lot easier. Not where I anticipated being but am extremely grateful to stepchange Reviewed on: 6th May 2026

Stepchange have been amazing from the very first step!

Stepchange have been amazing from the very first step! Reviewed on: 6th May 2026

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