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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I thought everything was lost, but there is life aft...

I thought everything was lost, but there is life after debt with compassion and expert guidance from StepChange. It saved me when I thought my situation was beyond redemption. I will always be extremely grateful . Reviewed on: 6th May 2026

Very easy and comfortable to speak to felt they unde...

Very easy and comfortable to speak to felt they understood my situation very well Reviewed on: 6th May 2026

Just excellent.

Just excellent. As soon as the payments were set up it ran smoothly month to month with no more need for contact with creditors. Reviewed on: 6th May 2026

Great help

They have always been great with me helping me Reviewed on: 6th May 2026

My life has improved as I was struggling financiall...

My life has improved as I was struggling financially especially to pay my rent Reviewed on: 6th May 2026

Really helped me and the people are brilliant.

Really helped me and the people are brilliant. So understanding. Reviewed on: 6th May 2026

Very professional people

Very professional approachable helped me no end .listen and not judgemental came up with a plan Reviewed on: 6th May 2026

A great company .

They helped me when I was struggling and took the worry away. I highly recommend them Reviewed on: 6th May 2026

I was in so much debt and struggling to make payment...

I was in so much debt and struggling to make payments and couldn't see anyway out of it but thanks to stepchange they helped me set up a debt management plan with one manageable monthly payment and helped me clear my debts Reviewed on: 6th May 2026

They have been a life-saver.

They have been a life-saver. They have helped me to consolidate my debt into a manageable monthly amount. They also do all of the hard-work of dealing with the debtors and managing your payments. Thank you. Reviewed on: 6th May 2026

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