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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Step change is very helpful and it like giving other...

Step change is very helpful and it like giving other life why because people who are suffering to pay and they can't pay and with help of step change we can have our life easy and stable not worry and we are not thinking to suicide any other like this things Reviewed on: 6th May 2026

Step change has been very helpful to me regarding my...

Step change has been very helpful to me regarding my debt, step change gave me peace of mind and control over my debt, try them for peace of mind you will not regret it. I recommend them. Reviewed on: 6th May 2026

A life saver

It was life saving to get the support when debts were becoming more and more unmanageable and the agencies getting more aggressive. Reviewed on: 6th May 2026

After a dark time in my life, StepChange helped me r...

After a dark time in my life, StepChange helped me rebuild my life. Helping me by taking the financial burden off me so I can focus on other aspects. Reviewed on: 6th May 2026

Stepchange assisted with tailored made finances to g...

Stepchange assisted with tailored made finances to get back my finances issues I was having for past years Reviewed on: 6th May 2026

Using Stepchange have been excellent in every way an...

Using Stepchange have been excellent in every way any questions I need to be answered I just ring up and your staff are brilliant. It’s taken a huge wait of my shoulders and appreciate everything you have done. Reviewed on: 6th May 2026

Amazing.

Step change have been amazing helping us solve our money worries. Reviewed on: 6th May 2026

Turn around

Wtepchange took my anxious days to positive days Reviewed on: 6th May 2026

Without StepChange, I would have had a breakdown.

Without StepChange, I would have had a breakdown. They supported me in contacting the organisations that I owed money to and helped me plan to pay off my considerable debts (following a sudden decrease in income). The end is in sight and I have less than a year left to pay it all off. A massive relief to me and my family. No judgement from staff but lots of good advice. Reviewed on: 6th May 2026

My DMP with Stepchange

Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026

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