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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Life changing, helped me sleep and sort out my life...

Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026

Cannot fault the way they have helped me and turned...

Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026

Helped me get back on track.

Helped me get back on track. Big help. Feel a lot better in myself now my money is on track. Can't thank them enough. Reviewed on: 6th May 2026

From day one always been helpful ,stops all the phon...

From day one always been helpful ,stops all the phone calls and letters . Would recommend anyone to get help from them Reviewed on: 6th May 2026

Helped me through bad times and are there if need mo...

Helped me through bad times and are there if need more help Reviewed on: 6th May 2026

Very professional excellent service can't do enough...

Very professional excellent service can't do enough for you Reviewed on: 6th May 2026

Easy to access their online and phone enquiries and...

Easy to access their online and phone enquiries and advice, Always there to help and offer advice all the time. Reviewed on: 6th May 2026

Have given me good advice

Have given me good advice with my debts after losing my husband Reviewed on: 6th May 2026

No problem is too big.

Always there to listen to any problems you may. So helpful and supportive at the beginning when I was desperate. Reviewed on: 6th May 2026

Made to feel at by your wonderful staff

Made to feel at by your wonderful staff Reviewed on: 6th May 2026

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