Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

View other StepChange products

4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Very good with advice and debt management help

Very good with advice and debt management help Reviewed on: 6th May 2026

Absolutely brilliant customer service from start to...

Absolutely brilliant customer service from start to finish, expert advice when I was so low in my financial circumstances. I Didn't see a way out but after talking to them they gave me a few options then discussed the best of those options to me. Would highly recommend if you are going through financial difficulties. Also not judgmental at all and put you to ease straight away, justvwished I had called sooner. Reviewed on: 6th May 2026

Help when I needed it most

I was struggling and didn't know where to go or what to do. StepChange helped me every step of the way Reviewed on: 6th May 2026

Helped me to become debt free.

Helped me to become debt free. Excellent charity, don't know what I would have done without their help. Reviewed on: 6th May 2026

Staff always lovely and helpful, long waits are anno...

Staff always lovely and helpful, long waits are annoying but understandable due to the amount of people the service helps Reviewed on: 6th May 2026

Life changeing

It took me a very long time to make that call to stepchange, but when I did it took a weight off my shoulders they were absolutley amazing Reviewed on: 6th May 2026

I owed a huge amount of money and had nowhere to turn.

I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026

Good customer service and good job done

Good customer service and good job done Reviewed on: 6th May 2026

Highly professional and helpful staff

Highly professional and helpful staff Reviewed on: 6th May 2026

Step Change helped make a change

Step Change help turn a horrid sinking feeling into a manageable situation with light at the end of the tunnel. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub