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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

My DMP with Stepchange

Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026

Life changing, helped me sleep and sort out my life...

Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026

Cannot fault the way they have helped me and turned...

Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026

Helped me get back on track.

Helped me get back on track. Big help. Feel a lot better in myself now my money is on track. Can't thank them enough. Reviewed on: 6th May 2026

From day one always been helpful ,stops all the phon...

From day one always been helpful ,stops all the phone calls and letters . Would recommend anyone to get help from them Reviewed on: 6th May 2026

Helped me through bad times and are there if need mo...

Helped me through bad times and are there if need more help Reviewed on: 6th May 2026

Very professional excellent service can't do enough...

Very professional excellent service can't do enough for you Reviewed on: 6th May 2026

Easy to access their online and phone enquiries and...

Easy to access their online and phone enquiries and advice, Always there to help and offer advice all the time. Reviewed on: 6th May 2026

Have given me good advice

Have given me good advice with my debts after losing my husband Reviewed on: 6th May 2026

No problem is too big.

Always there to listen to any problems you may. So helpful and supportive at the beginning when I was desperate. Reviewed on: 6th May 2026

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