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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Massively helped following divorce

Massively helped following divorce Reviewed on: 23rd May 2024

Professional services.

Professional services. No grey areas truthful to the point. Very caring wishing to help, for a sound way forward with debt management procedures Reviewed on: 23rd May 2024

Exellent service, good explanations

Exellent service, good explanations Reviewed on: 23rd May 2024

So glad we found Stepchange

We had built up a lot of debt over the years due to various external unexpected scenarios and we could not keep up with repayments, that's when we turned to Stepchange for advice and it has been a lifesaver, would highly recommend speaking to Stepchange if you have money worries for excellent advice and a way out.... Reviewed on: 22nd May 2024

I have found every Stepchange assistant, pleasant, h...

I have found every Stepchange assistant, pleasant, helpful and understanding. Reviewed on: 22nd May 2024

Very understandable and helpful when working through...

Very understandable and helpful when working through my debt management when calling up. Reviewed on: 22nd May 2024

Excellent service

Simple, straight forward help, advice and support. Someone always there to answer my questions. Lots of online easy to use tools. Reviewed on: 22nd May 2024

Extremely sympathetic to your situation and offer am...

Extremely sympathetic to your situation and offer amazing advice and suggestions at a time when you are desperate for help with finances. Best thing I did was contact stepchange Reviewed on: 22nd May 2024

Always helpful

Always helpful any time on phone they are listening Reviewed on: 22nd May 2024

Great help from StepChange.

Great help from StepChange. After being diagnosed with a chronic medical condition and losing the ability to earn extra money, they gave us the chance to get our lives back on track and take control of our debts. We are slowly clearing them and can now sleep at night. Highly recommend. Reviewed on: 21st May 2024

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