Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

From worrying to contentment.

From worrying to contentment. I was in a bad place and they really helped me to turn it around Reviewed on: 6th May 2026

Very good with advice and debt management help

Very good with advice and debt management help Reviewed on: 6th May 2026

Absolutely brilliant customer service from start to...

Absolutely brilliant customer service from start to finish, expert advice when I was so low in my financial circumstances. I Didn't see a way out but after talking to them they gave me a few options then discussed the best of those options to me. Would highly recommend if you are going through financial difficulties. Also not judgmental at all and put you to ease straight away, justvwished I had called sooner. Reviewed on: 6th May 2026

Help when I needed it most

I was struggling and didn't know where to go or what to do. StepChange helped me every step of the way Reviewed on: 6th May 2026

Helped me to become debt free.

Helped me to become debt free. Excellent charity, don't know what I would have done without their help. Reviewed on: 6th May 2026

Staff always lovely and helpful, long waits are anno...

Staff always lovely and helpful, long waits are annoying but understandable due to the amount of people the service helps Reviewed on: 6th May 2026

Life changeing

It took me a very long time to make that call to stepchange, but when I did it took a weight off my shoulders they were absolutley amazing Reviewed on: 6th May 2026

I owed a huge amount of money and had nowhere to turn.

I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026

Good customer service and good job done

Good customer service and good job done Reviewed on: 6th May 2026

Highly professional and helpful staff

Highly professional and helpful staff Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub