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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Step change has been excellent with helping me turn...

Step change has been excellent with helping me turn an unmanageable debt situation into affordable monthly payments enabling me to get on with my life without the constant worry about my debts. Thank you Step Change Reviewed on: 6th May 2026

I have received great support from StepChange regard...

I have received great support from StepChange regarding my debt. With their support I am relaxed. Good customer services. Reviewed on: 6th May 2026

Me and my husband fell on hard times.

Me and my husband fell on hard times when my husband become really ill and he was no longer able to work and I needed to be his career. We couldn’t afford to pay all our bills at the price they were at and Stepchange was our last resort. They help save us & we can now manage our payments each month thanks to Stepchange. Reviewed on: 6th May 2026

StepChange helped change my life. Thank you!

Before I was hopeless, but with StepChange I was put on the road to becoming debt free and a better life. I didn’t run away from my debts but having everything consolidated down to one payment made things more manageable and less stressful. Thank you! Reviewed on: 6th May 2026

My Previous debts are safely being taken care of

Total recommend Stepchange, the set can be a bit tiresome, but well worth it as no one is chasing after me for money, and i CAN EASILY MANGAGE THE DEBTS ONLINE AS WELL Reviewed on: 6th May 2026

Very friendly and very helpful.

Very friendly and very helpful. They will help you with your debts. Reviewed on: 6th May 2026

Once I started a Debt Management Plan (DMP), they to...

Once I started a Debt Management Plan (DMP), they took over the communication with my creditors. The stressful phone calls and letters finally stopped, which gave me back my peace of mind. Reviewed on: 6th May 2026

Very helpful

Each time I do a review of my finances, they are very helpful and support me in working out an affordable budget Reviewed on: 6th May 2026

Amazing company

The team at step change have been so helpful and understanding at such a stressful point in my life. They have made such a difference financially to me and given me the chance to breathe again. Reviewed on: 6th May 2026

Very helpful and non-judgmental.

Very helpful and non-judgmental. Redundancy threw us into turmoil and StepChange gave us a solution. Very grateful Reviewed on: 6th May 2026

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