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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18605 reviews)

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4.92

Based on 18,605 reviews, last reviewed 11th Jun 2026

186650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic all round support from step change I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18605)

We have been with STEPCHANGE for a few years now and...

We have been with STEPCHANGE for a few years now and they could not be more supportive than they are.we know we can call them anytime with any questions or concerns. Reviewed on: 6th May 2026

They changed everything

I thought my life was over, I thought I was going to be entirely consumed by debt. Step change were so helpful and understanding and worked with my creditors to make my payments affordable and after two years I'm well on track to turning everything around. Thank you for everything. Reviewed on: 6th May 2026

Stepchange don't judge you, they are supportive and...

Stepchange don't judge you, they are supportive and helpful in solutions. Reviewed on: 6th May 2026

I can’t thank StepChange enough.

I can’t thank StepChange enough for the support they gave me at one of the lowest points in my life. After losing a well-paid job just as I’d started a new chapter with my family, everything quickly spiralled out of control. What had once been manageable debt suddenly became overwhelming, and the pressure took a serious toll on my mental health. It felt like everything was collapsing at once. Reaching out to StepChange was a turning point. They treated me with understanding, not judgment, and helped me make sense of what felt like an impossible situation. Their calm, practical advice brought order back into the chaos and gave me a clear path forward. With their help, things gradually stabilised. I’ve been able to start rebuilding my life, get back on my feet (even if it’s still a work in progress), and most importantly, reconnect with my family. My mental health has improved massively, and I finally feel like myself again. StepChange didn’t just help me manage my debt, they helped me regain control of my life. I’m incredibly grateful and would strongly recommend their services to anyone who feels overwhelmed and doesn’t know where to turn. Reviewed on: 6th May 2026

StepChange effectively saved my life.

StepChange effectively saved my life. I was hounded beyond belief by debt collectors. Phone calls, texts, letters, mostly threatening. I contacted StepChange and they took all the anxiety away. Amazing charity, amazing people. Reviewed on: 6th May 2026

Was scammed and was spiralling out of control becaus...

Was scammed and was spiralling out of control because I trusted someone which left me with a huge debt. I was depressed and struggling with life because I was in my sixties .One of the companies that I owed the money too suggested stepchange so I got in touch , I spoke to a loverly woman who reassured me that things would get better and they would help set up a debt management plan.The pressure that I had put on myself lifted and ok im still paying the debt off but stepchange change a bad situation in to something livable Reviewed on: 6th May 2026

Straight forward advice and set up of pay back plan,...

Straight forward advice and set up of pay back plan, took the anxiety out of it all for me Reviewed on: 6th May 2026

Over the years they have supported and advised me

Over the years they have supported and advised me Reviewed on: 6th May 2026

Life changing

I really can't put into any words how much they have helped me, I had buried my head so far in the sand it was having a detrimental effect on my everyday life. I struggle with all sorts of things but they really helped me put my financial restraints in order and every month I can see I'm making progress...really can't thank them enough Reviewed on: 6th May 2026

Has only been a pleasure dealing with this charity.

Has only been a pleasure dealing with this charity. I also love the online self management. Has brought me so much peace of mind. I would highly recommend to anyone and everyone. Reviewed on: 6th May 2026

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