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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,615 reviews, last reviewed 11th Jun 2026
187150% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026
John Beazley's avatar
John Beazley

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18615)

Really helped me with which option was best for me

5
Really helped me with options that were available for my circumstances,I no longer have to deal with creditors and step change keep you updated,it was a weight of my mind Reviewed on: 6th May 2026
Clare W's avatar
Clare W

Step change really changed my life I was drowning in...

5
Step change really changed my life I was drowning in dept and they made it better to pay my debts without worry Reviewed on: 6th May 2026
Kirsty 's avatar
Kirsty

Stepchange are a lifesaver

5
Stepchange helped me sort all my debts into 1 affordable payment which helped me manage my money better , there customer service is so calming and never judge my circumstances, realy helpful and understanding Reviewed on: 6th May 2026
Maxbill's avatar
Maxbill

Stepchange was a game changer.

5
Stepchange was a game changer. I was at my lowest point with no light at the end of the tunnel. They helped reach out to my creditors and set up a payment plan that actually works for me. They truly helped get me out of the mindset that I just dont know how to cope anymore. If it wasn't for Stepchange i'm not sure I'd even be around right now. Family, friends couldn't help I couldn't open up and I felt trapped. Thank you Stepchange for the breath I needed Reviewed on: 6th May 2026
David B's avatar
David B

When always under immense pressure, Stepchange took...

5
When always under immense pressure, Stepchange took that pressure away from me the team are excellent caring, and understanding of your situation. Reviewed on: 6th May 2026
Anna B's avatar
Anna B

From the beginning I feel that I was in safe hands w...

5
From the beginning I feel that I was in safe hands with understandable ways forward I definitely felt a lot better once I had this started Reviewed on: 6th May 2026
Sue R's avatar
Sue R

Step Change helped me 100%

5
Unfortunately I found myself in debt through various reasons. I was signposted to Step Change to assist me. I am one year away from my debt being paid. Thank goodness Step Change helped me 100%. Reviewed on: 6th May 2026
Paul Church's avatar
Paul Church

Debt control

5
Contacted step change with a debt problem and they helped me and my husband take the stress out of the situation. Reviewed on: 6th May 2026
Mrs B's avatar
Mrs B

They are really friendly and helpful

5
They are really friendly and helpful Reviewed on: 6th May 2026
Chris Hill's avatar
Chris Hill

Easy to use online tools

5
.......... Easy to use online tools .............. Reviewed on: 6th May 2026
Darren's avatar
Darren

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