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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Amazing staff

I found the team at stepchange amazing , so kind non judgemental so helpful..They have taken extreme stress away from myself , I would 100% recommend to anyone who is struggling right now. Reviewed on: 16th May 2024

Stepchange

I found stepchange so personable and approachable. They quickly made me feel at ease. Reviewed on: 16th May 2024

Helpful and non-judgmental

Sometimes it’s difficult to contact them by phone but if you’re a client already you can use the website for a lot of help and information Reviewed on: 16th May 2024

I would highly recommend StepChamge to anyone they h...

I would highly recommend StepChamge to anyone they have helped me tremendedsly and worked with me all the way from day 1. Reviewed on: 16th May 2024

I contacted stepchange I was in a lot if debt.

I contacted stepchange I was in a lot if debt. They put me at ease straight away and I went onto a Debt management plan. I felt a ten ton weight had been lifted of my shoulders. I would urge anyone to contact stepchange and become debt free. Reviewed on: 16th May 2024

Helped me when I needed it most.

Helped me when I needed it most. Reviewed on: 16th May 2024

Struggled a lot to reduce my debt until I met step c...

Struggled a lot to reduce my debt until I met step change. Reviewed on: 16th May 2024

Helpful and reassuring right from the start

Helpful and reassuring right from the start Reviewed on: 16th May 2024

Excellent recommendation

Outstanding service and friendly team Reviewed on: 16th May 2024

Diagnosed with a Terminal illness !

20k worth of Debt due to being Diagnosed with a Terminal illness and recently being given 12 months to live, so I went to step change because I couldn’t see a way out of my debt. Reviewed on: 16th May 2024

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