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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Easy to set up, friendly and helpful advisors,

Easy to set up, friendly and helpful advisors, Reviewed on: 6th May 2026

Massive wight off my shoulders

I was heavily in debt, avoiding creditors and constantly worried about how I was even going to be able to carry on living, that was untill my now fiancee pointing me in step changes direction. This turned out to be a good decision as they were brilliant! They didn't judge me and was very professional and friendly which put me at ease. Once they had all my income and out goings they came up with a few options, each was clearly explained to me and then I chose which way I want to go and an affordable payment plan was put in place. After almost two and a half years I've just over 6 months to go until I'm debt free!! From the minute I spoke with them it felt like a wight had been lifted off my shoulders..... Would highly recommend step change to anyone that needs help with their debts. Reviewed on: 6th May 2026

Best company for Debt advise

When i was in need step change helped me and still are,I can now sleep alot better knowing that they are there Reviewed on: 6th May 2026

Took the pressure and worry off me and dealt with al...

Took the pressure and worry off me and dealt with all my debts . I would recommend to get in touch rather than burying your head in the sand like I did Reviewed on: 6th May 2026

extremely helpful and understanding,never rushes you...

extremely helpful and understanding,never rushes you and this is why i am sure it sometimes takes a long time to get through but worth it when you do get through Reviewed on: 6th May 2026

We have been with STEPCHANGE for a few years now and...

We have been with STEPCHANGE for a few years now and they could not be more supportive than they are.we know we can call them anytime with any questions or concerns. Reviewed on: 6th May 2026

They changed everything

I thought my life was over, I thought I was going to be entirely consumed by debt. Step change were so helpful and understanding and worked with my creditors to make my payments affordable and after two years I'm well on track to turning everything around. Thank you for everything. Reviewed on: 6th May 2026

Stepchange don't judge you, they are supportive and...

Stepchange don't judge you, they are supportive and helpful in solutions. Reviewed on: 6th May 2026

I can’t thank StepChange enough.

I can’t thank StepChange enough for the support they gave me at one of the lowest points in my life. After losing a well-paid job just as I’d started a new chapter with my family, everything quickly spiralled out of control. What had once been manageable debt suddenly became overwhelming, and the pressure took a serious toll on my mental health. It felt like everything was collapsing at once. Reaching out to StepChange was a turning point. They treated me with understanding, not judgment, and helped me make sense of what felt like an impossible situation. Their calm, practical advice brought order back into the chaos and gave me a clear path forward. With their help, things gradually stabilised. I’ve been able to start rebuilding my life, get back on my feet (even if it’s still a work in progress), and most importantly, reconnect with my family. My mental health has improved massively, and I finally feel like myself again. StepChange didn’t just help me manage my debt, they helped me regain control of my life. I’m incredibly grateful and would strongly recommend their services to anyone who feels overwhelmed and doesn’t know where to turn. Reviewed on: 6th May 2026

StepChange effectively saved my life.

StepChange effectively saved my life. I was hounded beyond belief by debt collectors. Phone calls, texts, letters, mostly threatening. I contacted StepChange and they took all the anxiety away. Amazing charity, amazing people. Reviewed on: 6th May 2026

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