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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great service

Really good costumer service great help so far. Reviewed on: 6th May 2026

100% Recommended

Completely professional and very non judgmental, they really are there to help Reviewed on: 6th May 2026

The only way i can descibe it is.

The only way i can descibe it is... They were my guiding light at the end of a long, dark tunnel of debt when i had nowhere else to turn. Reviewed on: 6th May 2026

Helping me to clear debt and give me piece of...

Helping me to clear debt and give me piece of mind Reviewed on: 6th May 2026

I was depressed relationship was struggling and the...

I was depressed relationship was struggling and the weight on my shoulders was enormous, step change changed it all for me, even though I felt worthless they gave me hope and made me feel normal, paying back at a rate I could afford and 90% less worried don't think about it just contact them they are so nice and everything they do is personal centered. Reviewed on: 6th May 2026

Step change has been brilliant to me on my most diff...

Step change has been brilliant to me on my most difficult times staff is very helpful and understanding of my situation never been judgemental towards me at any point I've dealt with, Reviewed on: 6th May 2026

SIMPLE STRAIGHTFORWARD ADVICE ON DEBIT MANAGEMENT

I have always had a great service from Stepchange over many years, they explain all the various ways of debt management simply. Reviewed on: 6th May 2026

Helped me when I didn’t know where to turn would hig...

Helped me when I didn’t know where to turn would highly recommend if you’re struggling like I was. Reviewed on: 6th May 2026

First class

All i can say is, that if you have money problems then these are the people to go with, first class Reviewed on: 6th May 2026

Step change h sort out my finances,an...

Step change has helped me to sort out my finances,and I'm more relaxed because of their help Reviewed on: 6th May 2026

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