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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Help when I needed it mosr

I have fallen into difficulty after the death of the person I lived with for 20 years as I have lost his income towards the bills and everything I tried to help myself was not working. I contacted Stepchange and managed to get the process started quickly. They do the work for you. You may still have contact from creditors but you are safe knowing that things are being dealt with Reviewed on: 16th May 2024

Helpful knowledgable and extremely supportive

Helpful knowledgable and extremely supportive Reviewed on: 16th May 2024

Without themi will struggle and thank you so much

Without themi will struggle and thank you so much Reviewed on: 16th May 2024

Step change were extremely fair and helpful put me c...

Step change were extremely fair and helpful put me completely at ease took a lot of pressure off my shoulders very good at contacting me but not pushy ALWAYS have my best interests at heart vey understanding Reviewed on: 16th May 2024

So very helpful and understanding explain everyth...

So very helpful and understanding explain everything in great detail Reviewed on: 16th May 2024

Stepchange always there to help in any situation.

Stepchange always there to help in any situation. Reviewed on: 16th May 2024

Amazing service

.Great service. Always happy to help. Reviewed on: 16th May 2024

Stepchange changed my life.

Stepchange changed my life. Made me gain control of my finances and I managed to pay my debt off in five years Reviewed on: 16th May 2024

I hit a point where everything became financially di...

I hit a point where everything became financially difficult and didn't know how to deal with it. I contacted step change and they walked me through every step of setting up a plan to pay my creditors and manage my money. They keep in regular contact, are there should things change for better or worse to give advice on what to do. So grateful. They do not judge or criticise and understood my position. Thank you. Reviewed on: 16th May 2024

Helped me get my finances in order

Helped me get my finances in order Reviewed on: 16th May 2024

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