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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18615 reviews)

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4.92

Based on 18,615 reviews, last reviewed 11th Jun 2026

187150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18615)

Easy Payments

I can now get on with my life……I know my debt is still there but as well as paying off a little of my debt I can still live my life Reviewed on: 6th May 2026

Do not hesitate, there is no judgement only help.

I was at my lowest, drowning in debt left by my ex-husband and living from month to month only paying minimum payments. The shame I felt was as overwhelming as the mountain of debt, until I talked to StepChange. The lady I spoke to was absolutely amazing. She listened, didn't judge and helped me in ways I can never repay. I am a year and 3 months away from financial freedom. StepChange is a godsend. Reviewed on: 6th May 2026

StepChange have been very informative, supportive an...

StepChange have been very informative, supportive and reduced the stress associated with being in dept. I would highly recommend. Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful. Very keen to help in any way Reviewed on: 6th May 2026

struggling with paying back credit cards after covid

I was struggling with paying back credit card payments after COVID and step change have been great putting it all into one place and losing the high interest rates. Step change have honestly been a life saver for me. Reviewed on: 6th May 2026

Life changing

I was struggling with my debts, getting in more and more debt as I couldn’t pay it off quick enough. Step change changeed my life allowing me to manage my debts and money better with one single payment. Reviewed on: 6th May 2026

They were great really helpful I now feel there’s li...

They were great really helpful I now feel there’s light at the end of tunnel felt very depressed and didn’t know where to turn they gave great advice and helped so much thank you xx Reviewed on: 6th May 2026

Louise was totally amazing !!

I just spoke to Louise today to change my direct debit date and she was very efficent and professional and actually went above and beyond to help me. She managed to revert my recent payment which has helped me massivly as I don't get paid for 6 weeks. Reviewed on: 6th May 2026

Easy to get started excellent advisors

Easy to get started excellent advisors Reviewed on: 6th May 2026

All the service agents are friendly and professional.

All the service agents are friendly and professional. Reviewed on: 6th May 2026

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