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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,618 reviews, last reviewed 12th Jun 2026
187250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026
Eva's avatar
Eva

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18618)

I am so so happy with the services

5
I am so so happy with the services Reviewed on: 6th May 2026
Larisa C's avatar
Larisa C

From treading water to making inroads

5
I had been struggling with debt for years, simply treading water and paying nothing off - just struggling to pay the interest. Then, I discovered StepChange. They made my options clear, guided me through the process and now I’m making real inroads into paying my debt. I’m not there yet, but I’m making process and have a much better relationship with money Reviewed on: 6th May 2026
Si P's avatar
Si P

Helpful advice.

5
Helpful advice to take control of a situation likely to get out of hand Reviewed on: 6th May 2026
Kevin 's avatar
Kevin

Easy Payments

5
I can now get on with my life……I know my debt is still there but as well as paying off a little of my debt I can still live my life Reviewed on: 6th May 2026
Steve h's avatar
Steve h

Do not hesitate, there is no judgement only help.

5
I was at my lowest, drowning in debt left by my ex-husband and living from month to month only paying minimum payments. The shame I felt was as overwhelming as the mountain of debt, until I talked to StepChange. The lady I spoke to was absolutely amazing. She listened, didn't judge and helped me in ways I can never repay. I am a year and 3 months away from financial freedom. StepChange is a godsend. Reviewed on: 6th May 2026
Sassy M's avatar
Sassy M

StepChange have been very informative, supportive an...

5
StepChange have been very informative, supportive and reduced the stress associated with being in dept. I would highly recommend. Reviewed on: 6th May 2026
Jo k's avatar
Jo k

Incredibly helpful.

5
Incredibly helpful. Very keen to help in any way Reviewed on: 6th May 2026
Mark Ph's avatar
Mark Ph

struggling with paying back credit cards after covid

5
I was struggling with paying back credit card payments after COVID and step change have been great putting it all into one place and losing the high interest rates. Step change have honestly been a life saver for me. Reviewed on: 6th May 2026
Natasha S's avatar
Natasha S

Life changing

5
I was struggling with my debts, getting in more and more debt as I couldn’t pay it off quick enough. Step change changeed my life allowing me to manage my debts and money better with one single payment. Reviewed on: 6th May 2026
Danielle l's avatar
Danielle l

They were great really helpful I now feel there’s li...

5
They were great really helpful I now feel there’s light at the end of tunnel felt very depressed and didn’t know where to turn they gave great advice and helped so much thank you xx Reviewed on: 6th May 2026
Lisa C's avatar
Lisa C

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