Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15881 reviews)

View other StepChange products

4.95

Based on 15,881 reviews, last reviewed 6th May 2026

37533% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in debt and very disturb. I was in debt and very disturb. They give me good advice and help me. Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15881)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Can’t recommend them enough. Top team!

After getting myself in to a ridiculous amount of debt, I knew I had to do something. I googled Stepchange after seeing them as a free advice service. I filled out the income and expenditure form and sent it off. They worked out what I could comfortably pay and were non-judgmental. I now receive no calls from any of my creditors, just occasional letters, which have to be issued as standard to satisfy FCA rules. All in all, they have taken the stress out of everything and I can’t thank them enough for their help in getting me back in to a good place. Reviewed on: 6th May 2026

Excellent communication and outcome.

Excellent communication and outcome. Removed worry and debt collection problems. Stopped interest building up and advised on the amount of monthly payment to make without it becoming a burden. I would recommend anyone with debt problems to contact Step Change. They do not judge, and are an immediate help. Reviewed on: 6th May 2026

There when you really need them

Stepchange have been amazing, they have helped me to get control of things have have supported me through every step. They are quick to respond to messages and answer any concerns or questions you may have. They also NEVER make you feel ashamed and just want to help you get back on your feet! Reviewed on: 6th May 2026

Great to deal with listen your needs give the right...

Great to deal with listen your needs give the right results Reviewed on: 6th May 2026

StepChange helped me to sort my finances and life ou...

StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post anymore Reviewed on: 6th May 2026

wish I’d contacted them sooner

Excellent service and wish I’d contacted them sooner Reviewed on: 6th May 2026

Great experience with step change, really helped me...

Great experience with step change, really helped me out of a very difficult situation and allowed me to sleep at night , easy to see how my debt was going down each month and was able to budget my finances in an affordable way .Step change handled every thing for me in a kind and sympathetic manner .It has helped me become debt free over time .Excellent thankyou so much .I highly recommend them if you are struggling. Reviewed on: 6th May 2026

I was really worrying about debt, I advised to c...

I was really worrying about debt, I was advised to contact step change for support and guidance. The best thing I ever did. A payment was set after bills etc was taken and this has been my life saver. I have just a year left of payments, and then im debt free thats a great feeling Reviewed on: 6th May 2026

Stepchange have provided lifechanging support to me,...

Stepchange have provided lifechanging support to me, unfortunately a victim of highly complex circumstances that I felt alone in managing. I was kindly signposted to them by my creditors and Stepchange immediately stepped in with kind, professional and lifechanging support that has changed my life. I feel for the first time there is a way forward with my life and I don't have words to express my gratitude to both my creditors and to Stepchange for the lifechanging help, understanding and support. Reviewed on: 6th May 2026

Good to deal with

Very easy on line process and easy to contact for help and assistance. The online tools are great and make things easy to understand. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews
Debt advice
from National Debtline 4.90 from 7 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub