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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent organisation, a lifesaver for my family.

Excellent organisation, a lifesaver for my family. My was engulfed with debt during COVID until a friend introduced to stepchange. Absolutely amazing service.. Reviewed on: 15th May 2024

Offer fantastic help and support and easing the stre...

Offer fantastic help and support and easing the stress of debt. Reviewed on: 15th May 2024

As a veteran who struggled in transition to civilian...

As a veteran who struggled in transition to civilian life, debts built up to a point where life seemed pointless. And then in came stepchange.....what a weight lifted and light is at the end of the tunnel. Reviewed on: 15th May 2024

Really helpful, knowledgeable and not judgemental.

Really helpful, knowledgeable and overall understanding. Reviewed on: 15th May 2024

Stressfree solution

From day one they put my mind at ease and helped us see a way out of our debt troubles that at the time were very stressful and we couldn't see a way out.They took care of everything and contacted all creditors to offer a solution which really helped us get back on track Reviewed on: 15th May 2024

They have saved my life

I have been with Step Change (Previously CCCS) since 2007 and I have find them very understanding, helpful and reliable. The advisors are always empethatic and understanding and would go over and above their duty to help. Without them I woul dhave been ruined for life. I Am very grateful for their services. They are also a well respected and respected organisation by all creditors in the field of debt management. Reviewed on: 15th May 2024

The first small steps to making a big change

After spending over a year full of worry, not sleeping and wanting to give up on life and nearly loosing my home, I took the hardest step and rang StepChange. I spent the first 15 minutes through tears trying to explain my situation to a very calm and kind lady on the other end of the phone. They then proceeded to help me get my life back on track with the advice I so needed and helped me deal with my financial problems. I am two years down the road and another two to go to be debt free. I'm not going to lie the last two years haven't been easy but I'm still here, I'm paying off my debt and I can sleep at night. Please make the call as soon as you know you are not managing, it is never too late to ask for help, but why wait, the sooner you make the call, you can start taking back control of your life. Thank you. Reviewed on: 15th May 2024

Peace of mind and control is resumed

My fears and worries around the debt I had gathered, were soon relieved by StepChange. The process was so easy, a sympathetic employee took all my details, debts, amounts, after providing all the evidence required StepChange soon had me back in control. They contacted my Debtors arranged my monthly payments. I feel like I am back in control. Reviewed on: 15th May 2024

10/10 - Fantastic service!

During a difficult time the team were outstanding! They were informative, quick and help me put my mind at ease. I have and will continue to recommend their services. Reviewed on: 15th May 2024

Gave great financial advice and support

Step change was able to provide me with debt management advice as well as helping me to understand my finances and make a suitable and effective financial plan for the future. Reviewed on: 15th May 2024

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