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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

Extremely helpful easily done online spoke to someon...

Extremely helpful easily done online spoke to someone once on the phone and they were also Extremely helpful and understanding no stress sorted everything out for me now im not stressed and im happy knowing they've sorted it all out for me Reviewed on: 6th May 2026

In control not out of control anymore.

In control not out of control anymore. Reviewed on: 6th May 2026

Very open people who don’t judge just help.

Very open people who don’t judge just help. very knowledgeable and clearly helped me work through my available options Reviewed on: 6th May 2026

We have been with step change for many years they ha...

We have been with step change for many years they have help literally from the first day and have always been there for us and have been a great relief and took the stress and worry away almost straight away with Thier advice Reviewed on: 6th May 2026

Very quick assistance and makes it very simple

Very quick assistance and makes it very simple Reviewed on: 6th May 2026

Good customer service and helpful advisor

Good customer service and helpful advisor Reviewed on: 6th May 2026

Cant thank them enough.

Cant thank them enough. Excellent people, helped me turn my life around. Reviewed on: 6th May 2026

I have peace of mind ever since I was introduced to...

I have peace of mind ever since I was introduced to StepChange Reviewed on: 6th May 2026

brilliant

helped me get back on track and sort out my finances Reviewed on: 6th May 2026

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