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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Great Staff

I find that the staff our always extremely helpful and very understanding of my situation. Reviewed on: 6th May 2026

Taken away so much pressure, being able to pay an am...

Taken away so much pressure, being able to pay an amount I can afford. Reviewed on: 6th May 2026

Always so helpful and understanding, they give you f...

Always so helpful and understanding, they give you facts and are supportive. Reviewed on: 6th May 2026

Saved my life

Grateful for the support from step change. I was experiencing so much anxiety because I had no control over my finances, StepChange saved my life. Reviewed on: 6th May 2026

They have helped me to find a payment plan

They have helped me to find a payment plan Reviewed on: 6th May 2026

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

Simple and easy.

Simple and easy. Great service.would highly recommend Reviewed on: 6th May 2026

Stepchange have been a god send we are very grateful...

Stepchange have been a god send we are very grateful for all their specialist support Reviewed on: 6th May 2026

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