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StepChange: Debt advice reviews

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4.95
Based on 14,716 reviews, last reviewed 24th Mar 2026
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026
PeterEducation's avatar
PeterEducation

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14716)

From the start step change were brilliant they take...

5
From the start step change were brilliant they take care of everything I really don't know why I took so long for my to call them Reviewed on: 15th May 2024
Claire Thompson's avatar
Claire Thompson

Excellent service from start to Finish

5
Excellent service from start to finish guided me through the process made me feel at ease. I was very worried when I called but once explained everything I felt much better. Reviewed on: 15th May 2024
Linda W's avatar
Linda W

Managing debt

5
The initial meeting was reassuring and the support invaluable in moving forward financially. Helping to create a realistic budget and DMP. Reviewed on: 15th May 2024
ND's avatar
ND

A weight lifted

5
Every step was well explained, the website is easy to navigate and I felt like I could breathe again. Reviewed on: 15th May 2024
Kay G's avatar
Kay G

Amazing!

5
I rang them when I was at my lowest and they made me end the call feeling amazing. Reviewed on: 15th May 2024
Alison Ikpitan's avatar
Alison Ikpitan

I can now sleep at night.

5
I can now sleep at night. I feel like a weight has been lifted from my shoulders. They took over everything, they stopped all interest charges and dealt with all my creditors. I am do grateful for everything they have done for me Reviewed on: 15th May 2024
Lorraine Da Costa's avatar
Lorraine Da Costa

Can't say a word against them!

5
Stepchange have been excellent throughout my whole experience with them from getting into debt with a bad relationship - they deal with all creditors for me, got them to freeze any interest, they've really been great! Reviewed on: 15th May 2024
Jamie C's avatar
Jamie C

Long wait but good service

4
Difficult to get through to customer services with long wait times, but customer service operators are very friendly and efficient once you do get through. Reviewed on: 15th May 2024
Paul's avatar
Paul

Always polite and helpful staff on the phone.

5
Always polite and helpful staff on the phone. Don’t make you feel Reviewed on: 15th May 2024
Denny's avatar
Denny

Good understanding and no pressure is added to pay m...

5
Good understanding and no pressure is added to pay more than you can afford Reviewed on: 15th May 2024
Sally's avatar
Sally

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