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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Stepchange have helped with my financial situation a...

Stepchange have helped with my financial situation and have been sympathetic in my dealings with them. When I have been unable to make my monthly contribution on time Stepchange have helped me by waiting until my funds have reached my account. This has taken a lot of stress away from me, which I am very grateful for. Reviewed on: 26th June 2025

Great Support

When a friend first told me about Step Change, I was reluctant and embarrassed to call them, but when I made the call, the support I received was fantastic, they made me feel at ease and all the embarrassment I had disappeared. My DMP was setup and while on the DMP, I was able to adjust to suit my financial circumstances. Never set there worrying about your debts, when Step Change is there to help. Receiving my congratulations card at the end of my debt was the best feeling. Reviewed on: 25th June 2025

Step Change is an Excellent Organisation

Step Change is an invaluable organisation who make the process simple and reduces stress. Reviewed on: 24th June 2025

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

From the moment i First made contact with Step Chang...

From the moment i First made contact with Step Change, I found them to be professional, Helpful, supportive and easy to deal with they literally did everything for me & I'm now debt free. Reviewed on: 23rd June 2025

I was in a financial nightmare.

I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry and I was only paying the interest. I had heard about Stepchange online. Rang them and they set out a plan to pay my debts at a rate l can manage. They did all work-got in touch with my debtors and arranged it all. I feel so much better, they stay informed from them and review my plan so l know how much and long I have to pay my debt back, at a rate I can manage. Reviewed on: 23rd June 2025

Helped reduce the stress I was experiencing.

Helped reduce the stress I was experiencing. Reviewed on: 23rd June 2025

StepChange Review

It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being helpful, considerate and also knowledgeable and effective. Reviewed on: 23rd June 2025

Best phone call I made!

When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payments and now i’m finally debt free! Reviewed on: 22nd June 2025

Really helpful and knowledgeable

Really helpful and knowledgeable Reviewed on: 22nd June 2025

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