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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

There customer service are very good and helpful.

There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

I was so stressed wished I had done this years ago m...

I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Peace of mind

I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Reviewed on: 22nd December 2025

The staff are very friendly and take your hand guidi...

The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

From start to finish and throughout the whole proces...

From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Lifeline

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Reviewed on: 21st October 2025

Customer Service

Always very helpful never had a bad experience Reviewed on: 17th October 2025

Really helpful and they don't make you feel your a b...

Really helpful and they don't make you feel your a bad person Reviewed on: 16th October 2025

I completed my DMP this morning with Megan.

I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Reviewed on: 26th September 2025

Supportive staff

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Reviewed on: 7th September 2025

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