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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Making debt more manageable!

The staff I spoke to were super understanding about my situation and talked thru all my options and make it so much simpler! Highly recommended! Reviewed on: 28th May 2026

Very helpful, non-judgemental and took a huge weight...

Very helpful, non-judgemental and took a huge weight off my mind! Reviewed on: 28th May 2026

5 year review

I have been on a debt repayment plan now with Step Change for 5 years, consolidating 4 x debts into one easy to manage monthly payment which I can alter myself at anytime should my income fluctuate. Highly recommended, peace of mind, removes stress and empowers you as the payee to take control of your finances. Reviewed on: 28th May 2026

The voice of financial clarity...

After struggling to see how I could manage my finances, I found Stepchange to be the 'voice of calm' during the financial chaos I was struggling with. Reviewed on: 28th May 2026

Financial Relief by Step Change

I had stess taken off me with Step Change providing me with the requisite financial assistance. Its been been a relief to know that at some point I will be debt free. I would like to thank Step Change for offering me a life time. Keep up the great work Reviewed on: 28th May 2026

StepChange have supported me to finally get control...

StepChange have supported me to finally get control on my debts. Reviewed on: 28th May 2026

It’s been very helpful and I will recommend to anyon...

It’s been very helpful and I will recommend to anyone and everyone Reviewed on: 28th May 2026

These people are amazing I have been with them since...

These people are amazing I have been with them since 2022 and the absolute relief they have given me from the moment we approached stepchange has changed our lives everything was managed and sorted for us to manage our finances they are always there at the end of the phone everyone I have had contact with at stepchange have been so kind understanding never judgemental I have had to approach them again recently as our income changed the advise and help was a hundred per cent actions to take that I would not have considered if you need help just get in touch with them like I said they are amazing many thanks to all the people at stepchange your all wonderful. Reviewed on: 28th May 2026

Good service.

Good service. I was able to adjust to a more affordable repayment Reviewed on: 28th May 2026

very supportive

I approached Stepchange in 2021 and found them very helpful in supporting me in setting up arrangements to pay of my debts. Reviewed on: 28th May 2026

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