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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15966 reviews)

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4.95

Based on 15,966 reviews, last reviewed 7th May 2026

60350% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Before StepChange stepped-in we were overwhelmed and... Before StepChange stepped-in we were overwhelmed and didn't know how to break the debt cycle. Now with their help we seem to have our debts under cont... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15966)

Stepchange extremely helpful

I found stepchange extremely helpful,and excellent customer service …would recommend anyone who needs financial help and forever grateful . Reviewed on: 6th May 2026

Takes all the worry away, very helpful

Takes all the worry away, very helpful Reviewed on: 6th May 2026

Great experience with stepchange.

Only good experiences when I have contacted customer service, when changing direct debit date or reviewing my payment. A weight was lifted off my shoulders when I first contacted step change, and since then I have continued to have peace of mind Reviewed on: 6th May 2026

Amazing help

I have been using this service for years and they have helped me so much in the last 7 years. Life saving. Reviewed on: 6th May 2026

Have helped me overcome my dept problems.

Have helped me overcome my dept problems. Reviewed on: 6th May 2026

Very helpful, proffesional, kind and help you 100%.

Very helpful, proffesional, kind and help you 100%. Reviewed on: 6th May 2026

Don't leave it!!!!!!!!! Get help ASAP.

They have really helped me in getting my finances in order. Getting into debt due of the cost of living crisis a few years ago was a hard pill to swallow. But Step Change have helped me get everything in order so I can get it paid off in a way that I'm able to sustain, so I can then move on in life debt free. They're brilliant to speak with and extremely understanding. Reviewed on: 6th May 2026

excellant Service

I find Stepchange very helpfull and give excellant advice Reviewed on: 6th May 2026

Great help never judged stress taken away excellent...

Great help never judged stress taken away excellent service Reviewed on: 6th May 2026

Understanding your difficulties

Compassionate, non judge mental. Great advice given highly recommend step change it take the whole pressure off of your shoulders, you can relax knowing they handle it all for you and you have 1 monthly payment to make. Reviewed on: 6th May 2026

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