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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I was in a financial nightmare.

I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry and I was only paying the interest. I had heard about Stepchange online. Rang them and they set out a plan to pay my debts at a rate l can manage. They did all work-got in touch with my debtors and arranged it all. I feel so much better, they stay informed from them and review my plan so l know how much and long I have to pay my debt back, at a rate I can manage. Reviewed on: 23rd June 2025

Helped reduce the stress I was experiencing.

Helped reduce the stress I was experiencing. Reviewed on: 23rd June 2025

StepChange Review

It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being helpful, considerate and also knowledgeable and effective. Reviewed on: 23rd June 2025

Best phone call I made!

When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payments and now i’m finally debt free! Reviewed on: 22nd June 2025

Really helpful and knowledgeable

Really helpful and knowledgeable Reviewed on: 22nd June 2025

A debt management plan via StepChange has helped us...

A debt management plan via StepChange has helped us get on top of our debt. We are finally paying down our debts instead of increasing it. On the path to becoming debt free. Reviewed on: 22nd June 2025

Not bad thx.

Not bad thx. They helped me to freeze my debt Reviewed on: 21st June 2025

Stepchange Review

Been with them for over 9 years always very helpful. Reviewed on: 21st June 2025

very happy with the with the way the helped us out i...

very happy with the with the way the helped us out in general been with us all these years always there to assist and give as advice and help would highly recommend them if people are in debt Reviewed on: 21st June 2025

Financial SOS

Professional and give great advice Reviewed on: 21st June 2025

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