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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

So grateful to Stepchange

5
Was unsure where to start with my debts and felt I was drowning. Stepchange was wonderful. Now I have my debts structured and am making a manageable monthly payment. Great website helps me keep track of my debt repayments and balance. Annual review (done online) ensures repayments are set at the right amount. One of the best decisions I've made. Reviewed on: 15th May 2024
Elizabeth M's avatar
Elizabeth M

Offer the best solutions to your financial problems...

5
Offer the best solutions to your financial problems and make you feel at ease Reviewed on: 15th May 2024
Malcolm Worrell's avatar
Malcolm Worrell

Excellent service

5
Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024
Sam's avatar
Sam

Step change provided me with a solution at a time wh...

5
Step change provided me with a solution at a time when I felt there were none. I had some debts that I wanted to pay but needed more time. I was desperate and step change helped me beyond belief. I can't thank them enough for their caring and professional help. Reviewed on: 15th May 2024
Alex's avatar
Alex

Debt anxiety gone.

5
Stepchange put all my debts in one place, now I only pay one manageable amount each month. Reviewed on: 15th May 2024
Denise McAllister's avatar
Denise McAllister

Peace of debt

5
Stepchange relived me from a lot of financial stress by consolidating my debt to one monthly payment. Reviewed on: 15th May 2024
Adam D's avatar
Adam D

They lifted the weight from my shoulders

5
They were kind and non judgemental on the phone and set up a payment plan for me Reviewed on: 15th May 2024
Sarah G's avatar
Sarah G

Excellent service

5
Excellent service, helpful team, easy to apply online and manage account Reviewed on: 15th May 2024
Rachel Browne's avatar
Rachel Browne

Excellent Debt Management Services

5
I recently had the pleasure of working with StepChange for my debt management needs, and I couldn’t be happier with the results. From start to finish, their team was professional, knowledgeable, and genuinely caring. 1. Expert Guidance: The counselors at StepChange took the time to understand my financial situation thoroughly. They provided personalized advice and created a customized plan that addressed my specific needs. Their expertise helped me regain control over my finances. 2. Clear Communication: Throughout the process, communication was clear and transparent. I received regular updates on my progress, and any questions I had were promptly answered. It’s refreshing to work with an organization that values open communication. 3. Reduced Stress: Dealing with debt can be incredibly stressful, but StepChange made the experience much more manageable. Their compassionate approach and commitment to helping clients succeed made all the difference. 4. Positive Results: Thanks to their efforts, I’ve seen significant improvements in my financial situation. The debt management plan they put in place has allowed me to pay off my debts systematically while minimizing interest charges. In summary, I highly recommend StepChange for anyone seeking reliable debt management services. Their professionalism, expertise, and genuine care for their clients set them apart. If you’re looking for a partner to guide you toward financial freedom, look no further! Reviewed on: 15th May 2024
JAckie Charles's avatar
JAckie Charles

Step change take care of all my debts together in on...

5
Step change take care of all my debts together in one monthly payment Reviewed on: 15th May 2024
Olivia K's avatar
Olivia K

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