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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Debt management

Sorted out an affordable debt management plan, been paying for years and any changes are dealt with promptly. Would definitely recommend as I was struggling to make ends meet before contacting them Reviewed on: 15th May 2024

Extremely helpful and understanding

Extremely helpful and understanding Reviewed on: 15th May 2024

Great people who help when it is really needed and y...

Great people who help when it is really needed and you might not know what to do. Reviewed on: 15th May 2024

Don’t worry be honest sleep well do t worry

I have been assisted by this company for a few years owing many thousands and spirling debt they have helped me to manage it and sleep at night without worrying about money to pay debts Reviewed on: 15th May 2024

Helpful, lovely very understanding people.

Helpful, lovely very understanding people. Absolutely life changing help and advice. Reviewed on: 15th May 2024

Fabulous Service

Fabulous service, kind and thoughtful staff who helped me through the whole process, regular updates on the progression, couldn't ask for more Reviewed on: 15th May 2024

Remember, life has its ups and downs.

Can’t fault the service, it’s made life a lot easier. Reviewed on: 15th May 2024

Debt Management Plan

Amazing help when I really needed it. The support is ongoing Reviewed on: 15th May 2024

Stepchange great friendly company

Stepchange have really helped me when I was struggling with debt and couldn't see a way out. Friendly knowledgeable advisors put my mind at ease, they set up a dmp for me and now I pay one monthly payment. Easy to contact stepchange if I have any issues. Would definitely recommend stepchange for anyone with debt issues. Reviewed on: 15th May 2024

Efficient and reassuring

Efficient and reassuring , knowledgeable staff and practical solutions Reviewed on: 15th May 2024

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