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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very understanding when I needed to decrease my mont...

Very understanding when I needed to decrease my monthly payments, it really did put my mind at ease. Thank you Reviewed on: 15th May 2024

Stepchange were amazing.

Stepchange were amazing. Helped me keep calm. Explained everything clearly. I am so glad I picked up the phone and asked for help! Reviewed on: 15th May 2024

I had fallen behind with my bills

I had fallen behind with my utilities. I was referred to stepchange. Their online application was straight forward and easy to fill in. The follow up help online and over the phone was friendly and helpful. I am now in a better place financially. They have made arrangements with my creditors for lower monthly payments. They worked out a budget for me even with allowance for a bit of savings every month. In debt and in need of help don't hesitate to contact stepchange, and get your life back on track. Reviewed on: 15th May 2024

Step change help me to pay my debt in small amounts...

Step change help me to pay my debt in small amounts of money Reviewed on: 15th May 2024

Didn't know where to turn with my debt, got in touc...

Didn't know where to turn with my debt, got in touch with Step change and talked to an adviser about my debt. Can of the phone with such a weight of my shoulders. Life changing. Reviewed on: 15th May 2024

I cannot thank you enough for helping me when I need...

I cannot thank you enough for helping me when I needed most. That was the time when you feel that there is no way out. Your organisation and people that work there are most amazing people with a good heart. You are changing people’s life. You are showing people ( families, olders , young ) don’t give up , there is way out of this situation. For those people who are not sure , please getting touch with Step Change , you will not be judged and you will get help that will suit your situation. Thank you , please continue your amazing work. Reviewed on: 15th May 2024

Helped me when I was at my most vulnerable without j...

Helped me when I was at my most vulnerable without judgment. I was left feeling confident and secure. I was scared to ask for help, but they held my hand and helped me to make a new start. Thank you! Reviewed on: 15th May 2024

Best Debt Management Ever

There adviser's are very professional and listen to you and give you the best options for your situation, I am a very independent and private person and could not believe I had got myself in such a financial situation. I had become very withdrawn and depressed. StepChange were fantastic, put me at ease and explained everything, helped me do my cost list and debt list got in touch with the companies and let them know how much I could afford to pay back each month, I wish I had done it sooner and not let my pride get in the way.. Reviewed on: 15th May 2024

The best at what they do!

Step change gave me hope again in what was a very dark financial moment in my life. Took alot of pressure off my back and dealt with all my creditors. Cant thank them enough!!! Reviewed on: 15th May 2024

My ex partner took out a lot of debt in my name, ste...

My ex partner took out a lot of debt in my name, step change helped put it all in to one affordable payment each month based on what I could afford Reviewed on: 15th May 2024

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