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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

Helped me to get everything set up easily, and my cr...

5
Helped me to get everything set up easily, and my creditors were happy to wait knowing they’d become involved. Reviewed on: 16th June 2025
Kerry W's avatar
Kerry W

It helped me managed all my debts without stress!

5
It helped me managed all my debts without stress! It helped me find a better way of dealing with my financial problems. It’s a great charity that helps people without any charges! Reviewed on: 16th June 2025
Marimar's avatar
Marimar

Very helpful and always willing to talk to me when n...

5
Very helpful and always willing to talk to me when needed Reviewed on: 16th June 2025
Robert Baker's avatar
Robert Baker

Helped with my debit.

5
Helped with my debit. Customer service very good they explain exactly what you have to do and help you along the way if you need it. Reviewed on: 15th June 2025
Sab's avatar
Sab

I was extremely worried about my debt and how to han...

5
I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange everything Reviewed on: 15th June 2025
Linda j's avatar
Linda j

So far I have had a good experience with Step Change.

5
So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken care off. I am glad I did go to Step Change for help in repaying my debt that is now affordable. Reviewed on: 15th June 2025
Sandra H's avatar
Sandra H

I was in bad place

5
I was in bad place financially and psychologically. They’ve really helped to get me all sorted again Reviewed on: 15th June 2025
Stephen M's avatar
Stephen M

Was very helpful @ non judgmental which helped us tr...

5
Was very helpful @ non judgmental which helped us tremendously! We were at very low point in our lives & there continued support has been a godsend Many Thanks Reviewed on: 15th June 2025
MR D's avatar
MR D

Stepchange has helped me to get on top of the large...

5
Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and guidance from Stepchange I've managed to get control by learning to be more frugal with managing money. Reviewed on: 14th June 2025
Jenni's avatar
Jenni

Never judgemental always helpful

5
Never judgemental always helpful Reviewed on: 14th June 2025
Jasmine L's avatar
Jasmine L

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