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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

Friendly and very helpful.

5
Friendly and very helpful. Made the whole process so easy because they are so knowledgeable and are there to explain everything to you. Reviewed on: 14th June 2025
Cyn R's avatar
Cyn R

Best decision I made

5
Incredibly helpful and non-judgemental. Reviewed on: 14th June 2025
Mari L's avatar
Mari L

Definitely recommend

5
Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025
Andrew T's avatar
Andrew T

Happy Days

4
Best we’ve ever tried. Great value and very friendly to talk to and deal with. Reviewed on: 13th June 2025
Willy's avatar
Willy

From struggling to sleep as so no way out - to be in...

5
From struggling to sleep as so no way out - to be ing given hope and to see a light at the end of tunnel, that’s how l can describe your help. Reviewed on: 13th June 2025
Caroline N's avatar
Caroline N

Lots of worry gone

5
Took all the worry of my debts away making one affordable monthly payment which I could manage .The team were great at the time giving me lots of advice on how to handle my debt thanks to them nearly debt free now. Reviewed on: 13th June 2025
Andy's avatar
Andy

Straightforward, sympathetic and efficient service

5
Straightforward, sympathetic and efficient service Reviewed on: 13th June 2025
Sunshine's avatar
Sunshine

They have been wonderful and grateful for their serv...

5
They have been wonderful and grateful for their services to handle my debts Reviewed on: 13th June 2025
Daphne's avatar
Daphne

Life changer

5
They take a weight off your mind , also peace of mind , they are a life changer Reviewed on: 13th June 2025
Gillian Morriss's avatar
Gillian Morriss

Brilliant with people

5
It was very easy to contact them and they made me feel at ease and comfortable, no hassle to them at all. Reviewed on: 13th June 2025
Estelle Walton 's avatar
Estelle Walton

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