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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

very supportive

I approached Stepchange in 2021 and found them very helpful in supporting me in setting up arrangements to pay of my debts. Reviewed on: 28th May 2026

Got so out of my depth in debt that I needed help...

Got so out of my depth in debt that I needed help and its an embarrassing thing to admit as a near 60 year old. I contacted StepChange and a weight has been lifted. They understood, listened, and most importantly didn't judge me but offered excellent practical advice. I now pay a manageable amount each month and will be debt free in 4 years. Reviewed on: 28th May 2026

Only service I would consider using

This is the only service I would consider using. Their fair, impartial and honest advice helped me. Reviewed on: 28th May 2026

Always willing to help

Always willing to help and Was very simple to set up despite the companies constantly being impatient they kept sending agreements till everything was set up. Reviewed on: 28th May 2026

Quick response time

Apart from being able to get through on the phone very quick replies on email. Reviewed on: 28th May 2026

Step change has been extremely helpful during a diff...

Step change has been extremely helpful during a difficult time. The staff are very professional and easy to communicate with. Reviewed on: 28th May 2026

lSupport without judgement .

The guidance and support unparalleled. Step Change helped me gain financial stability and I know will continue to support me when I need them most . Reviewed on: 28th May 2026

Stepchange really helped me with debt management.

Stepchange really helped me with debt management. They are professional and give really sound advice. I couldn't have managed without them. Reviewed on: 28th May 2026

I was in really bad debt and step change have helped...

I was in really bad debt and step change have helped me to budget and gradually getting my debts down thank you stepchange Reviewed on: 28th May 2026

Great Financial Advice

Enabled me to step back from constant financial worries and face the future in a more managed way. Reviewed on: 28th May 2026

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