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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

There is always a solution.

I found dealing with my debts very stress ful and felt like I was drowning. I struggled for years with the mental burden of my debt. When I found stepchange and found out there was a solution I felt like I’d won the lottery. Honestly couldn’t recommend them enough. They were very understanding of my situation. Reviewed on: 10th June 2025

Easy helpful service out my mindrest

Easy helpful service out my mind at rest Reviewed on: 10th June 2025

Brilliant service from Stepchange

Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they were great, I would highly recommend Stepchange to anyone who is having financial difficulties Reviewed on: 10th June 2025

Brilliant Charity , first class help and advise alwa...

Brilliant Charity , first class help and advise always , the staff are very friendly , lots of patience and understanding and guidance , cannot praise and thank them enough , Stepchange saved my life . Thankyou so much . Reviewed on: 10th June 2025

Always helpful no matter what your situation is

Always helpful no matter what your situation is Reviewed on: 10th June 2025

Help with debts

Following a difficult divorce and debts associated with the property crash in 2018, I was left with large debts which Step Change has helped me manage. Reviewed on: 9th June 2025

Debt or financial problems

Whenever I have spoken to anyone at Stepchange they have always been very helpful and sympathetic. A solution is always found to deal with my query or problem. I highly recommend them if you have any debt issues. Reviewed on: 9th June 2025

My experience with step change was amazing, because...

My experience with step change was amazing, because I was running into financial depression when I got there contract and immediately they safe my life from collapsing there life savings. Reviewed on: 9th June 2025

Quick and very helpful they made me feel better abou...

Quick and very helpful they made me feel better about myself Reviewed on: 9th June 2025

Stepchange helped me overcome what I thought was an...

Stepchange helped me overcome what I thought was an impossible financial situation. Their advice in breathing space and a Debt Management Plan significantly improved my mental health, their non judgemental and friendly yet focused culture and attitude are absolutely brilliant. If you are struggling financially placate, please give them a call. Reviewed on: 9th June 2025

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