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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

looking after

Stepchange look after me and my debts professionally and with understanding Reviewed on: 9th June 2025

Good service

Good service. Help with debt management Reviewed on: 9th June 2025

They take all of the anxiety out of debt management...

They take all of the anxiety out of debt management Reviewed on: 9th June 2025

Did for my mental health and stress because of my debt.

I've been with Stepchange for a while now I don't think they understand how vital their services are, I actually don't know where I would be without them, it was the best thing I ever did contacting them after getting over the embarrassment. Reviewed on: 9th June 2025

Great help and advice from STEPCHANGE

From the very start of my debt, STEPCHANGE have continued to assist me with my creditors and payments. I have a 12 month review of my circumstances so I only pay what I can afford each month. Which has helped a lot. There’s no pressure from STEPCHANGE. Reviewed on: 9th June 2025

Lifted a weight off my shoulders

I previously had a negative experience with another company and was recommended to Stepchange. Within a week they had worked with me, gathered the information necessary, and have been working on my behalf ever since. The are personable and listen to your circumstances, they are patient and make the experience as pleasant as they can. They lifted a weight off my shoulder and gave me good financial advice. Reviewed on: 9th June 2025

I was getting stressed with constant letters and cos...

I was getting stressed with constant letters and cost of living was making it more difficult to deal with debts.i contacted stepchange online and completed a budget assessment and came up with a plan (DMP)Stepchange were great and after speaking to an advise over the phone,found them to be very polite impartial and understanding of my circumstances. Reviewed on: 9th June 2025

My whole experience with Step Change has been amazing!

My whole experience with Step Change has been amazing! excellent customer service team- all people I have spoken too have been professional, friendly and helpful. Reviewed on: 9th June 2025

Knowledgeable and friendly

The people at StepChange are knowledgeable, friendly, understanding and very helpful. Always there for help and advice and good to know that someone has your back. Reviewed on: 9th June 2025

They’re a Really Relaxed & Helpful Bunch!

Obviously, going to them, is not your ’finest hour’ and having poor financial planning can really affect your wellbeing. I feel there’s been more pressure over the past say 15 years to reverse the idea of living within your means’ and I feel it can be a real strain, that’s a general broader point. My situation was more of reaching a crossroads and having to take an option that I feel WILL eventually be worthwhile, but the ‘bridge’ to that point is quite a long one. Anyway everyone has their stories. Whatever it is, these guys are super chill, super helpful and they have instilled some behaviours in me that, have assisted me to manage my ongoing affairs. They will get you to do a budget, which may feel a bit daunting, but there’s nothing to worry about, and actually going through the process gives you (or did give you) a number that you can use with some of your other bills. I do recommend them at the slightest hint of a ‘problem with finances’ situation. Reviewed on: 9th June 2025

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