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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18627)

Excellent service was in a very bad place and didn't...

5
Excellent service was in a very bad place and didn't know how iwas getting to get out of the situation I was in. They gave me all the advice I need and now I have a plan in place to be debt free. Highly recommended Reviewed on: 8th June 2025
Mr H's avatar
Mr H

When I had to give up nursing when the pandemic hit,...

5
When I had to give up nursing when the pandemic hit, I was in dire straits as I had been using my credit cards quite a lot. My income fell by 2/3rds, and my bank suggested I contact Stepchange. They helped me to prioritise my finances, reduce my outgoings and pay a little each month to pay off my credit cards. The people I spoke to at Stepchangewere empathic, non-judgemental and offered the advice I needed to make the change from not being able to see way out of my debt, to handling it and not having to worry about it so much. Each year we do a review and make sure I am still able to afford the payments. Reviewed on: 8th June 2025
Patricia A's avatar
Patricia A

Stepchange have helped us out in our darkest days wh...

5
Stepchange have helped us out in our darkest days where we thought we would lose our home. They are very positive and anyone you speak to - you can tell is happy to pick up the phone even if you are there 100th caller that day (when you’ve been in a queue for a while - STAY IN THE QUEUE) Reviewed on: 8th June 2025
Claire W's avatar
Claire W

Peace of mind

5
It was a massive relief when I got the help from stepchange Reviewed on: 8th June 2025
Gemma R's avatar
Gemma R

Very helpful and knowledgeable help me best for my need

5
Very helpful and knowledgeable help me best for my need Reviewed on: 8th June 2025
Majid n's avatar
Majid n

I was distraught about my huge debt and in a very da...

5
I was distraught about my huge debt and in a very dark place. I felt overwhelmed and also embarrassed that things had got so bad. I never meant to borrow more than I could afford to pay back. But my circumstances in life changed and I tried to manage it myself until I couldn’t see a way out. Stepchange helped me work out an affordable plan and their customer advisors are absolutely brilliant. Reviewed on: 8th June 2025
Debbie M's avatar
Debbie M

I’ve had nothing but a positive experience with Step...

5
I’ve had nothing but a positive experience with StepChange, it provided instant relief to a highly anxious period of our lives. I couldn’t believe how easy it was, and I liked the fact I could do most of it online myself, however there is still the support there if needed. Reviewed on: 8th June 2025
Kelly H's avatar
Kelly H

Almost 20 k in debt .

5
Almost 20 k in debt . I luckily found out about step change with their help and advice. I am repaying my debt , interest on credits cards stopped and phone calls from different credit cards companies/ debt collectors. It is very stressful situation so big THANK YOU to you for your great help Best regards Franxk Reviewed on: 8th June 2025
Franck 's avatar
Franck

Stepchange are a must

5
I found using Stepchange very helpful and informative but also they don't judge you Reviewed on: 8th June 2025
Lesley S's avatar
Lesley S

Just what needed to cope with a very dark time.

5
Just what needed to cope with a very dark time. Thank you Reviewed on: 8th June 2025
David H's avatar
David H

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