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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So quick and easy. Amazing company

Really helped me get back on my feet would recommend Reviewed on: 28th May 2026

The customer services are very helpful

The customer services are very helpful Reviewed on: 28th May 2026

Im satisfied with their work solution By helping me...

Im satisfied with their work solution By helping me to pay all my debt Reviewed on: 28th May 2026

Very helpful in helping manag my debts to repay...

Very helpful in helping manag my debts to repay Reviewed on: 28th May 2026

Been brilliant they helped me sort out all my cards...

Been brilliant they helped me sort out all my cards so I pay one monthly payment to them and they pass it on to my creditor. So now I'm not worried every month on how I'm gonna pay them all. Reviewed on: 28th May 2026

Wouldn't have survived without Step change they are...

Wouldn't have survived without Step change they are a life saver we were in so much debt but 10 years later we are in a much better situation with everything under control Reviewed on: 28th May 2026

Step Change help people find peace of mind

Step Change helped me to find peace of mind by helping me to deal with all my debts fairly and affordably. They listened patiently even when I became emotional due to how I fell on hard times and unable to deal with the situation I found myself in. I wish I did this earlier. Reviewed on: 28th May 2026

Fantastic and very helpful.

Fantastic and very helpful. Made me feel I wasn’t being judged. Reviewed on: 28th May 2026

Absolutely fantastic debt company

I have now used stepchange a couple of times and they have been absolutely fantastic. Reviewed on: 28th May 2026

Great Service

Great Advice & Quick To Answer Contact Calls Reviewed on: 28th May 2026

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