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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18581 reviews)

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4.92

Based on 18,581 reviews, last reviewed 7th Jun 2026

185550% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

very helpful very helpful, trying the best to help people Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18581)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent people.

Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026

Always very professional and empathetic.

Always very professional and empathetic.You don’t feel like you’re being judged .Took my health situation into consideration Reviewed on: 28th May 2026

A fantastic company,, life changing advice,

A fantastic company,, great customer service, helpful, friendly, empathetic. Stepchange has been an absolute rock to me during an extremely difficult and stressful time. i would highly recommend them to anyone who finds themselves in financial distress, Stepchange really can change your life. Reviewed on: 28th May 2026

The staff are always there for you if needed.

The staff are always there for you if needed. They are very understanding and caring. Reviewed on: 28th May 2026

Life changing.

Life changing. Help me manage a problem that was a deep burden to me. Reviewed on: 28th May 2026

The service is effective and efficient along with th...

The service is effective and efficient along with the staff getting things done. Reviewed on: 28th May 2026

Fantastic stress free great team

Fantastic stress free great team Reviewed on: 28th May 2026

Great debt advice and debt help, step change has hon...

Great debt advice and debt help, step change has honestly changed my life Reviewed on: 28th May 2026

Stepchange intervention helped me to take pressure o...

Stepchange intervention helped me to take pressure off from my creditors Reviewed on: 28th May 2026

Very easy to talk to.

Very easy to talk to. They are friendly & knowledgeable, non judgmental and on your side. Reviewed on: 28th May 2026

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