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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18627)

Very helpful and understanding.

5
Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025
Nigel B's avatar
Nigel B

Helping people to take control

5
I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025
Lynne Keethlo's avatar
Lynne Keethlo

Excellent service

5
Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025
Sam D's avatar
Sam D

From first contact it was a great service

5
From first contact to starting the repayments schedule it was such an easy to understand process and it made me feel at ease Reviewed on: 7th June 2025
Jamie 's avatar
Jamie

Highly recommend this valuable service

5
Fantastic service friendly and very knowledgable. Always happy to help in any way they can. Highly recommend it is such a valuable service Reviewed on: 7th June 2025
R L's avatar
R L

Polite respectful and always helpful

5
Polite respectful and always helpful Reviewed on: 7th June 2025
Lublara Singh sond 's avatar
Lublara Singh sond

I'd recommend StepChange to anyone!

5
Its always difficult when dealing with money problems, or it was at least. Until I was recommended StepChange I feel I am finally back and track and can see a light at the end of the tunnel. They've been amazing, understanding and non-judgemental. They've really changed everything. Reviewed on: 7th June 2025
Steven F's avatar
Steven F

Stepchange set us back on the right track when we mo...

5
Stepchange set us back on the right track when we most needed help and advice. They dealt with our creditors, and negotiated affordable repayments for us, and relieving the stress and anxiety were under. We have now repaid 70% of our debts, and are so glad we approached Stepchange when things seemed hopeless. Thank you Srepchange. Reviewed on: 7th June 2025
Haydn M's avatar
Haydn M

Relief from Stress

5
I am able to pay some month off my debt for a sum I can afford to pay. I am greatly relieved that I no longer get demanding letters from lenders and that I can leave everything in StepChange's hands. Reviewed on: 7th June 2025
Susan D's avatar
Susan D

Step Change helped me out of a very tight financial...

5
Step Change helped me out of a very tight financial spot by providing a manageable solution to my difficulties. The stress lifted, I can proceed. Step change keep me in the loop throughout, so I can feel in control. Reviewed on: 7th June 2025
Patrivia Jones's avatar
Patrivia Jones

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