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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

My time with stepchange from the first time that i s...

My time with stepchange from the first time that i spoke to one of the assistance, gave me back my life. It may be possible that some may say that the debt. i had was relatively small, but to me it was like the national debt. But the time spent talking to the, assistant and being made to feel that i was not alone. Everything was explained to me very clearly, and i was given a number of options how to bring my debt under control. The fact that i did not have to speak directly to the people i was in debt to, helped to make me relax, and deal with my life. I have always been sorry for being in debt, and it is not something i take lightly or any pride in, but without stepchange my life would have been a different story. I hope once my debt is cleared, the only debt i will have, will be a debt of gratitude to stepchange. Which i may never be able to repay. I do not believe thankyou is repayment enough, but it is all i have to offer,ihope you can except this. Once again, THANKYOU. Reviewed on: 8th June 2025

Magnanimous Step Change.

My experience with Step Change lingers on for years positively Reviewed on: 8th June 2025

A difficult situation averted thanks to Step Change.

Step Change made what could have been a very difficult personal situation into a smooth well organized process, I am incredibly grateful for the professionalism they have used in their dealings with my case. Reviewed on: 8th June 2025

Life saving

I’d got myself into a real downward spiral with the state of my finances. I spoke to a couple of people at StepChange initially and they were so lovely and helpful. There was no judgement at all. We went through everything and I was so pleased with the outcome. They really saved me from getting seriously depressed. Reviewed on: 8th June 2025

Very help full when no one would

Very help full when no one would Reviewed on: 8th June 2025

Very helpful

Very helpful and easy to use would recommend Reviewed on: 8th June 2025

Peace of mind.

I have been supported by stepchange for over 12 years, throughout which they have been positive, approachable and clear in their advice and procedures. Reviewed on: 8th June 2025

great service :)

From day one to present step change have been great friendly understanding if we have a problem , always listens and helps us and gives us options and explains everything and gives update every month with regards to debt . Wish I come to them sooner a lot of stress trying to do it yourself . Reviewed on: 8th June 2025

Thank you Stepchange

When l have had to speak to one of the team they are knowledgeable, careing, none judgemental and eager to assist Reviewed on: 8th June 2025

Non judgemental and quick responses.

Non judgemental and quick responses. One of the hardest things I've ever done is acknowledging the situation I was in. Very clear communication and regular updates. Reviewed on: 8th June 2025

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