Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I was ignoring debt for years and step change came u...

I was ignoring debt for years and step change came up with an affordable plan for me Reviewed on: 28th May 2026

Wonderful , dealt with my debts with upmost excellen...

Wonderful , dealt with my debts with upmost excellent, staff nothing to much trouble if u have a query, recommend highly Reviewed on: 28th May 2026

Stepchange has helped me to looked look after my money

Stepchange has helped me to looked look after my money when I got into debt and I cannot thank them enough, my life changed for the better Reviewed on: 28th May 2026

Stepchange has helped me get back on my feet always...

Stepchange has helped me get back on my feet always helpful I highly recommend using Stepchange Thankyou for all your surport Reviewed on: 28th May 2026

Sumpathetic

Sympathetic, helpful, straightforward and lovely to deal with Scottish people like myself. Reviewed on: 28th May 2026

For all the staffs

Very helpful and reliable.I have peace of mind and my family. Reviewed on: 28th May 2026

Always great

Always very helpful, easy to set up, I never felt judged Reviewed on: 28th May 2026

Saved me from the never ending cycle of debt interest!

They have saved me from the never ending cycle of debt interest. And the stress of paying debtors seperately. The process is so much simpler than other debt help companies, with no constant spammy phone calls and the website is so easy to use. Reviewed on: 28th May 2026

The experience was not easy but got there in the end.

The was not easy but got there in the end. Reviewed on: 28th May 2026

The negotiators

Stepchange has been very helpful and professional. Given me some solace through some stressful times of my debt making it easier to deal with. Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub