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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange has given me peace of mind by consolidati...

StepChange has given me peace of mind by consolidating my debts into one simple payment. They set up a direct debit for me without any fees, unlike many other companies that take advantage of people trying to become debt-free. My only complaint is that it's not easy to get in touch with them directly, which is understandable given how busy they must be. Reviewed on: 6th June 2025

An easy and beneficial process

I have had a rough few years which has lead to spiralling debt becoming unmanageable. The StepChange process made everything seem manageable. The process to set up a DMP was very clear, I've not had to phone e anyone which is a plus and the plan has gone well so far. An added bonus is that they don't charge for the service as a lot of dodgy companies will attempt. Reviewed on: 6th June 2025

Very easy to set up and the payments are affordable.

Very easy to set up and the payments are affordable. Reviewed on: 6th June 2025

Excellent service and very non judgemental, took the...

Excellent service and very non judgemental, took the worry out of things, very easy website to track your outstanding balances Reviewed on: 6th June 2025

excellent service,always helpful

excellent service,always helpful Reviewed on: 6th June 2025

StepChange Helped So Much.

StepChange was very good at making me feel that I wasn't alone, and that I would be able to cope with my debts. It was such a relief to speak to people who didn't make me feel a complete failure. I am sure that, with the help of StepChange I will finally be able to sort myself out. Reviewed on: 6th June 2025

Excellent customer service provided

Excellent customer service provided Reviewed on: 6th June 2025

Great help and very useful advice

Great help and very useful advice Reviewed on: 6th June 2025

Great help, they put our mind to rest.

Great help, they put our mind to rest. They talked us through loads of questions we had been stressing about. Reviewed on: 6th June 2025

One call

When I owed a lot of money I thought there was no way out put one phone call and I could sleep at nights Reviewed on: 6th June 2025

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