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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Customer service are so lovely and calm and helpful

Customer service are so lovely and calm and helpful Reviewed on: 15th May 2024

Life changing

Took a very stressful and worrying time in my life and showed me the light at the end of the tunnel. Thought I was alone, I wasnt Reviewed on: 15th May 2024

DMP assistance

Step change has helped me manage my debt and worry less. Reviewed on: 15th May 2024

StepChange have been so wonderful and helpful with m...

StepChange have been so wonderful and helpful with me clearing my debts! The team are always helpful and kind which is so useful when feeling stressed about debt repayments Reviewed on: 15th May 2024

Debts finally under control.......

Great experience so far, got my debts under control at the moment, finally learning how to control my finances and keep out of debt for the future and moving forward in life.Excellent customer service, no hassle from anyone. Reviewed on: 15th May 2024

Life changing advise in a period of terrible times

I have been in a terrible place with financial ruin. The team at StepChange have been behind me from the beginning offering incredible advise and really caring about the person on the phone. I really don't know what I would have done without their help and looking back I would have made life changing mistakes if I simply followed what the search engines were recommending. Reviewed on: 15th May 2024

Very helpfull and understanding.

Very helpfull and understanding. Reviewed on: 15th May 2024

Debt relief

I was exhausted with debt , with the help of stepchange all my debt was consolidated in an affordable monthly payment . Reviewed on: 15th May 2024

Very helpful and reassuring.

Very helpful and reassuring. Excellent advice and support. Reviewed on: 15th May 2024

Great help and very understanding

Great help and very understanding Reviewed on: 15th May 2024

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